Refund policy

Return & Refund Policy

At VIP Night Glow, we want you to be satisfied with your purchase. If you need to return an eligible item, please contact us within 14 days of delivery to request a return.

Returns

To be eligible for a return, merchandise must be unused, in its original condition, and returned in the original packaging when applicable.

Customers must contact VIP Night Glow before sending a return. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect due to our error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Custom & Personalized Products

Custom-made, personalized, printed, engraved, or specially produced products are final sale and cannot be returned or exchanged once production has begun or the order has been approved.

This includes custom bottle presenters, customized wristbands, custom signs, personalized LED products, and other made-to-order merchandise.

If a custom product arrives damaged, defective, or materially different from the approved design, contact us promptly so we can review the issue.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, contact VIP Night Glow as soon as possible after delivery.

Please include your order number and clear photographs showing the product and the issue. We will review the claim and determine the appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Shipping charges are non-refundable unless the return resulted from an error by VIP Night Glow.

Exchanges

If you need a different eligible item, please contact us first. Depending on the product and availability, we will provide instructions for the exchange or return.

Final Sale Items

Clearance items, custom or personalized merchandise, and other products specifically marked Final Sale cannot be returned or exchanged, except when received damaged, defective, or incorrect.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing, shipped, or— for custom merchandise — entered production.