Shipping Policy

VIP Night Glow ships nightclub, event, and VIP service products to customers throughout the United States. International shipping may also be available for select products and destinations.

Order Processing

In-stock orders are typically processed before shipment within 1–3 business days, excluding weekends and holidays.

Processing time is separate from the shipping/transit time provided by the carrier.

During holidays, promotions, or periods of high order volume, additional processing time may be required.

Custom & Personalized Orders

Custom and personalized products require additional production time before shipping.

Production time varies depending on the product, customization, quantity, and artwork approval requirements. Certain custom products may require approximately 2–3 weeks for production after final artwork or design approval.

Any estimated production timeframe provided for a custom order is separate from carrier transit time.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout based on the order, destination, and available carrier services.

From time to time, VIP Night Glow may offer free or discounted shipping promotions. Promotional shipping offers are subject to the terms of the specific promotion.

Delivery Estimates

Delivery dates and transit times provided at checkout are estimates and are not guaranteed unless specifically stated otherwise.

Carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect delivery times.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. Contact us as soon as possible if you notice an error. Once an order has shipped, we may not be able to change the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Tracking Information

When tracking is available, shipping confirmation and tracking information will be provided after the order ships.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Lost, Missing or Damaged Packages

If your package arrives damaged, please contact VIP Night Glow promptly with your order number and photographs of the package and damaged merchandise.

If tracking indicates a package was delivered but you cannot locate it, please check the delivery area and contact the shipping carrier. You may also contact us so we can assist with available shipment information.

Lost or missing shipment claims may be subject to the shipping carrier's investigation and claim procedures.

International Shipping

International shipping may be available to select countries and for select products.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may cause additional delivery delays outside the control of VIP Night Glow.

Contact Us

For questions regarding shipping or an existing order, contact VIP Night Glow through our Contact Us page and include your order number when applicable.